A: Kegow is the brand name of ChamsMobile, we received our operational license in December 2012 and our special focus is on mobile payments.
A: You access the following services on Kegow:
A: To get a Kegow account, visit kegow.com and sign-up by entering your mobile number and following the steps that follows.
A: Yes, it is possible to change the mobile number associated with a Kegow account under the setting menu on the Kegow platform, You can also have two or more phone numbers attached to an account. Click the Add button and enter a new mobile number, the preferred mobile number will be selected by default as the new login ID.
A: You can be assured that your money in Kegow account is very safe, as it doesn’t exactly lie in a Kegow account but in an authorized financial institution.
A: The platform is safe and secure and will never share your details with any other party. You must ensure to protect you card and PIN. The platform is PCIDSS certified.
A: No, money kept in Kegow account does not attract any sort of interest.
A: There is no minimum balance stipulated that can be deposited or maintained in your Kegow account. However, the maximum amount that could be deposited or maintained in your Kegow account depends on the level of KYC you have. Your level of KYC can always be upgraded by making more details about yourself available upon registration or even after registration. Visit our terms and condition page on section 4.8 for more details.
A: Money held in your Kegow account can be cashed out at anytime by transferring the fund to a bank using the “transfer-to-bank” function, visiting the nearest Agent to withdraw and withdrawing from any ATM point where a VISA prepaid card is acceptable.
A: Click on the “Reset password” link on the home page.
A: Please contact firstname.lastname@example.org or call 0800 CALL KEGOW, 08083354094) if you are having trouble accessing your account.
A: In order to fully verify your account and enable your card for international transactions, kindly send a copy of your valid ID, recent utility bill, BVN and the mobile number to be verified to email@example.com. Once this is done, your account will be upgraded and you should allow for between 24-48 hours for your BVN to be updated before you will be able to proceed to use the card for international transactions.
A: In order to know the exchange rate being applied on cards for the day, you will need to make payments first before it can be determined. We do not have a schedule that allows us to know the exact rate per day from our processor.
A: You can deposit money into your Kegow account via the following ways:
1. Bank Deposit
2. Internet Transfer
3. MyKegow Voucher
4. Load Wallet with Card
A: Visit the nearest ATM Machine With VISA or Master Card Logo.
Insert Your ATM Card.
Enter Your ATM PIN.
Select Change PIN.
Select IPIN (This Is The PIN Needed For Online Transactions)
Type Any 4 Digit Pin Different From Your ATM PIN.
Re-enter The New Pin You Selected.
You Will Get An Authentication Message Shortly.
Visit Kegow.com and click on Debit/Credit card link to fund your Kegow account
A: Visit Kegow.com
Click on Debit/Credit card link under Add Cash from Menu
Input amount you want loaded to your Kegow account
Click on the Master Card / Visa Card button if it is a Master Card or Visa Card
Input the parameters on the display page
Enter your iPIN code if you are using a Visa Card and your One Time Password (OTP)/Token if you are using a Master Card
Click on Submit Button
Your Kegow account will be automatically funded.
A: It takes maximum of 2hrs after you have deposited the and you have notified Kegow staff with an evidence of payment
A: It is instant. Your Plastic Kegow card is already linked to your Kegow account at the point of pickup
You can fund your Kegow account by doing a bank transfer through your internet banking platform or make a cash deposit to the nearest under listed banks
Skye Bank Plc
Account Name: KEGOW funding account
Account No: 1790177799
Account Name: Chams Mobile agent account
Account No: 0053927153Funds Transfer
A: Money can be transferred from a Kegow account to another Kegow account. Also it can be transferred from Kegow account to a bank and other mobile money platforms.
A: Kegow should reverse the transaction within 24hours. If you do not receive a reversal you may contact firstname.lastname@example.org or call 0800 CALL KEGOW, 08083354094.
A: Currently, Kegow does not offer international remittance services.
A: Yes, the funds can be transferred to any mobile phone number. The recipient will automatically be registered in Kegow’s system and the transferred money will be loaded to the created account. The recipient will have to visit Kegow.com to complete registration via IVR system, before he or she can access the fund.
A: Yes, you can transfer money to any other MPO in Nigeria. Simply select the menu option “transfer to Bank/third party” and select others under account number and select any MPO of your choice.
A: The Kegow Virtual VISA is a prepaid virtual “card” that makes it possible to shop anywhere VISA Prepaid cards are accepted. Please be aware that some merchants will require a form of address verification.
A: Kegow virtual VISA can be used to make transaction anywhere VISA debit cards are accepted, like any local or foreign ecommerce website in the likes of Jumia, Konga, eBay and Amazon to pay for goods and services.
A: Since the Kegow Mobile VISA card is a prepaid card, your spending is limited to the amount of money placed on the Kegow account.
A: It is a physical Kegow prepaid plastic card that makes it possible to shop anywhere VISA Prepaid cards are accepted.
A: Please send an email to email@example.com or call 0800 CALL KEGOW, 08083354094 with your VISA number and mobile phone number included. The support team will get back to you as soon as possible.
A: Yes it is free. All you need to do is to fund your Kegow account on signup and you can begin to enjoy various Kegow services
A: No. Your Kegow plastic card is not free. You will need to pay 1200 NGN to our agents as card charges
A: The airtime is received instantly.
A: Enter the recipient 11 digits phone number e.g 080********
A: Kindly contact your telco on a possible resolution.
A: You can make payments to billers such as DSTV, PHCN and Swift to name a few.
A: Kegow invoicing allows a Kegow customer to invoice customer
A: Yes. You can invoice a non-registered customer via Kegow
A: Yes there is a limit to the number of transaction that can be made in a day which is based on the type of customer you are and the level of your KYC, we therefore recommend that you visit our terms and condition page on section 4.8.
A: Yes. Your details e.g. name, Pin, e-mail etc. can be updated at anytime you wish. Simply click on the settings icon and the changes can be performed.
A: Yes. You can connect another mobile number to your account and that mobile number can also be used to access your account using your PIN
A: Simply go to settings and select Pin in the list of options available.
A: IP tracking is a service that allows you to monitor all IP addresses that has been used to access your account. If you need to limit the IP addresses to access your account, then this service is for you.
A: Yes, you can limit the IP addresses that can access your account. Just go to advanced under settings and specify the IP addresses that you would like to be used in accessing your account. Every other IP addresses that isn’t specified will be blocked from accessing your account
A: Please contact our Kegow customer support team by sending mail to firstname.lastname@example.org or You can call us on 0800 CALL KEGOW, 08083354094.You can also open a Kegow support ticket through https://www.kegow.com/rw/b2c/helpdesk/createTicket.en.do Our support team is on standby 24/7 to answer your support request.